Oct
27

No Really, You Shouldn’t Have

Best Buy Promotion

My birthday is in a couple of weeks.  We have a tradition in my family where you’re not allowed to buy yourself anything during the month leading up to a birthday, so I’ve been hurriedly adding things to my Amazon.com wish list for most of this month.  The last time I broke that rule, my brothers swore they’d never buy me anything again (apparently they’d already picked up and wrapped a CD I bought myself the weekend before my 18th birthday).

Luckily, this family rule also helps me avoid a lot of promotional advertising leading up to my birthday.  Different restaurants I frequent will send me gift vouchers – my favorite pub (sadly, it’s now closed) used to send me a certificate for a free drink.  I get cards from financial advisors, courtesy phone calls from the guy who changes my oil, and once even a thank you note and Starbucks gift card from a client.

Everyone seems to know when my birthday is coming, and everyone who likes me to spend money hopes to earn my business by being extra nice and offering me a special, timely discount.

Today, though, a particular company did the exact opposite.  In my inbox was an advertisement from Best Buy.  You know, the big-box electronics retailer that I don’t buy big ticket items from because their service department kinda sucks?  Yeah, them.  Apparently my one or two DVD purchases last year has kept me high enough on their radar to warrant a special offer.

They’re inviting me to give them money to celebrate my birthday!

Exciting, huh?  Not a discount.  Not a freebie.  Not even a personalized birthday card.  But an invitation to spend more money in exchange for triple to quadruple points on whatever I buy.

For the record – you normally get 1 point for every $1 you spend.  And since it takes 250 points to get a $5 coupon back, I need to spend between … $62 to $80 just to save $5.

Not so enticing a deal when you put it that way, is it?

If I were in the market for a new LCD display, a new printer, or a new PC this might seem like a stellar deal.  But since I never buy anything that expensive the few weeks leading up to my birthday, it’s not likely.

Here’s the thing.  Best Buy is trying to appeal to my spoiled sense of self-importance.  They’re sending me an email to wish me a happy birthday and offer me a special deal to convince me that I stick out from the crowd.  They know I use reward points because they track my purchasing behavior through my rewards card.

But then they fall short.

Rewards cards, club cards, priority cards.  They exist to give the vendor a better idea of who you are.  It’s a decentralized, corporate model for relationship building – by tracking my purchases, the company can better predict what I’ll purchase in the future, when I’ll spend a lot of money, and to which advertisements I’ll be likely to respond.

Obviously, Best Buy isn’t using their cards this way.  No personalized shopping recommendations accompanied the email.  No personalized notes.  No we-know-you-and-earnestly-want-to-celebrate-your-birthday sentiment.

The entire email reads as yet another corporate attempt to trick me into shelling out my hard-earned cash for something I don’t actually need.  Which is a bit sad, really.

I thought marketing and consumer relations had come a bit farther than this …

Mar
24

Clarifications

It’s always a bad idea to go grocery shopping on an empty stomach.  The last time I did, I ended up with a grocery bill $50 higher than usual and wound up throwing out several meals’ worth of food a few weeks later when it all spoiled.  Even if I am in desperate need of food, I always make a point of eating a good meal before stepping into Safeway. [Read more...]

Dec
26

The Morning After

Once again, the morning after a major holiday is littered with early wake-ups and demonstrations of mass consumerism at its worst.  As a marketer I should be excited that so many people are buying in to my industry’s messaging.  In reality, though, I’ve never quite understood or respected the post-holiday purchasing bender. [Read more...]

Dec
15

‘Tis the Shopping Season

As a kid, I always promised myself I’d start Christmas shopping earlier and earlier in the year.  As a result, I never managed to finish buying my gifts until the 22nd or 23rd.  One year I even found myself shopping on the morning of the 24th!  I don’t know why, but my younger self seemed to thrive on the stress of last-minute shopping.  It was exciting, and tiring at the same time.  Hence the annual promise to “start earlier next year.” [Read more...]

Nov
27

Black Friday

I’ve never quite understood the phenomenon.  People will wake up uncharacteristically early and sit outside in the cold and rain to wait for stores to open (again, uncharacteristically early) to shell out cash on so-called “great deals.”  Given, many of these sales and discounts are pretty steep, but that doesn’t necessarily justify the 4am rush. [Read more...]