Oct
27

No Really, You Shouldn’t Have

Best Buy Promotion

My birthday is in a couple of weeks.  We have a tradition in my family where you’re not allowed to buy yourself anything during the month leading up to a birthday, so I’ve been hurriedly adding things to my Amazon.com wish list for most of this month.  The last time I broke that rule, my brothers swore they’d never buy me anything again (apparently they’d already picked up and wrapped a CD I bought myself the weekend before my 18th birthday).

Luckily, this family rule also helps me avoid a lot of promotional advertising leading up to my birthday.  Different restaurants I frequent will send me gift vouchers – my favorite pub (sadly, it’s now closed) used to send me a certificate for a free drink.  I get cards from financial advisors, courtesy phone calls from the guy who changes my oil, and once even a thank you note and Starbucks gift card from a client.

Everyone seems to know when my birthday is coming, and everyone who likes me to spend money hopes to earn my business by being extra nice and offering me a special, timely discount.

Today, though, a particular company did the exact opposite.  In my inbox was an advertisement from Best Buy.  You know, the big-box electronics retailer that I don’t buy big ticket items from because their service department kinda sucks?  Yeah, them.  Apparently my one or two DVD purchases last year has kept me high enough on their radar to warrant a special offer.

They’re inviting me to give them money to celebrate my birthday!

Exciting, huh?  Not a discount.  Not a freebie.  Not even a personalized birthday card.  But an invitation to spend more money in exchange for triple to quadruple points on whatever I buy.

For the record – you normally get 1 point for every $1 you spend.  And since it takes 250 points to get a $5 coupon back, I need to spend between … $62 to $80 just to save $5.

Not so enticing a deal when you put it that way, is it?

If I were in the market for a new LCD display, a new printer, or a new PC this might seem like a stellar deal.  But since I never buy anything that expensive the few weeks leading up to my birthday, it’s not likely.

Here’s the thing.  Best Buy is trying to appeal to my spoiled sense of self-importance.  They’re sending me an email to wish me a happy birthday and offer me a special deal to convince me that I stick out from the crowd.  They know I use reward points because they track my purchasing behavior through my rewards card.

But then they fall short.

Rewards cards, club cards, priority cards.  They exist to give the vendor a better idea of who you are.  It’s a decentralized, corporate model for relationship building – by tracking my purchases, the company can better predict what I’ll purchase in the future, when I’ll spend a lot of money, and to which advertisements I’ll be likely to respond.

Obviously, Best Buy isn’t using their cards this way.  No personalized shopping recommendations accompanied the email.  No personalized notes.  No we-know-you-and-earnestly-want-to-celebrate-your-birthday sentiment.

The entire email reads as yet another corporate attempt to trick me into shelling out my hard-earned cash for something I don’t actually need.  Which is a bit sad, really.

I thought marketing and consumer relations had come a bit farther than this …

Sep
02

Ambassadorship

Never forget that every single one of your employees is a brand ambassador.  They speak for your brand to other employees, they represent your brand at the front desk of the office, and anything they do in public off the clock reflects on your brand as well.  This is what makes brand training vital for everyone, even the restaurant kitchen staff.

Case In Point

Last night I had a business meeting at Pasta Pronto.  We met in a restaurant, rather than Starbucks, because it was around dinner time and we knew we’d all be starving.  I arrived a few minutes early so I could order and set up … but having never dined at Pasta Pronto before, I had no idea what to order.

I walked in and was immediately greeted by one of the employees.

“Hi, I’ve never eaten here before and don’t know your menu. So what’s your best meal or special right now?”

This should have been an easy question.  Anyone who works in retail or customer service typically has the day’s deals and specials memorized.  Often times, they’re written on a board behind the counter and easy to reference.  But when a customer walks in asking you to sell them something … it’s usually a dead giveaway that they’re open to a sales pitch.

“Um … well … here’s our menu.  We have …”

Then she took 10 minutes and started reading the entire menu out loud to me.

Seriously. [Read more...]

May
09

A New To-Do Item

Some time ago, I posted an update explaining how I would be expanding my personal blogging network.  I’m proud to inform you that, as of this week, my latest site is now live, active, and containing new content.

To keep my faith-related content separate from the business, outdoors, and technology stuff, I’ve started Grounded Christianity.  The site design is still very much in flux, but you can expect to find the same articles on religion there that you used to find scattered about here.  In fact, the entire “faith” category from this site has been migrated to that one.  Old links will redirect you, but new religious and faith-related content will now appear over there.

This is the first step among many to build what some have dubbed “The Eric Mann Webring.”  Hopefully it won’t end up that cheesy, but we’ll see where things go from here.

Apr
30

Self-Funded Line of Credit

I was thinking this past week of ways to save money, and I realized lately how “odd” my primary strategy seems to other people.  I’m in the process of paying off my credit cards, so when I need to make a large purchase I give myself a self-funded line of credit.

Basically, I give myself a loan.  A loan that I pay back.  Think of it as my checking account taking out a credit card from the Bank of My Savings Account.  I make monthly payments, charge myself interest, and actually make money on my purchases.

Think about that.  I make money when I buy things! [Read more...]

Apr
10

A Week of Running

My friends and me at the finish line of the Race for the Roses half marathon.

A little over a year ago, my brother invited me to go running with him.  It was going to be a short jog, just a mile or so, and I decided to join him.  Sadly, I barely made it a block before I could no longer breathe and had to stop.

That 1 mile run took me almost 20 minutes to complete … with lots of walking all along the way.  In a word, it was embarassing.

So I started working on my running in the gym.  First I worked on the ellipticals, pushing myself to run farther and faster every time.  Once I was ready, I upgraded to the treadmill and was once again reduced to slow walk/runs that took far too long.

A year of training finally came to a head last Sunday.  I woke up before the crack of dawn, grabbed some Gatorade, drove downtown … and ran in my first ever half-marathon.

One year took me from barely making it to the end of the block to running a half marathon (that’s 13.1 miles for those of you keeping track) in just under 3 hours.  To say I’m proud of that accomplishment would be a vast understatement. [Read more...]

Mar
25

The Third Great Migration

Once upon a time, I had a blog.  It was a simple thing, built entirely in Microsoft Frontpage and updated maybe once or twice a week.  It was a pain to manage, so I eventually dumped it and stopped blogging all together.

Then WordPress happened.  And it was a beautiful thing. [Read more...]