Sep
30

Dealing with Unhappy Customers

OK.  It happened.  Something went wrong and one of your customers is on the phone yelling.  True, they should have read the fine print at the end of the user agreement before they accepted liability for using your product.  But right now that is the last thing you want to tell them. [Read more...]

Sep
28

Electronic Media

In a world where everyone is increasingly concerned with the ability of media to be personalized, it’s only obvious that we’d start turning to “virtual” libraries rather than real ones.  Who wants to peruse stacks of off-topic books when a computer could just display the most relevant material?  Searching becomes easier, and our time is used for what we really want to do: read.  This is obviously the next evolution of the digital world. [Read more...]

Sep
25

How productive is your “off-time”?

At a conference this past weekend, someone questioned how wisely we all use our off-time.  They were referencing a particularly easy maintenance operation for WordPress-based websites (click “update” to update to the latest version) and the fact that few people follow through. [Read more...]

Sep
23

Smart Web Design

Everyone has a website these days, but how effectively are they executed?  Do they look the same on different computers?  More importantly, will they stand the test of your users? [Read more...]

Sep
21

Professional Portfolios

This weekend, I attended WordCamp Portland.  It was a fantastic event, full of geekiness, nerdiness, and the occasional professional statement or two.  On Saturday, I had the chance to watch Tyler Sticka’s fantastic presentation on using WordPress to run a portfolio.  It’s inspired me more than ever to finish the new design for this site, because it heralds a much larger change around here than just the look and feel of a blog. [Read more...]

Sep
19

WordCamp Portland

Today’s post is brought to you live from the WordCamp event in Portland, Oregon.  Stay tuned throughout the day for updates! [Read more...]