Here’s a quick update for everyone:
I received a telephone call yesterday from one of the higher-ups at Network Solutions offering to address my complaint and fix the charge for me. The charges will be reversed and my hosting package there will be canceled.
While I might be frustrated with the initial level of customer support I received from Network Solutions, I can honestly say their follow up in the end is impressive. This is a case of a company that truly cares about their brand and their reputation among not just existing but also former customers.
When your company has a problem like this, what avenues do you tread to correct it?
